Shipping & Returns

Shipping Schedule

Orders received by 5 PM Eastern will typically ship out the next day. During new releases and sales, it may get pushed to 2 business days, but we almost always ship within 24 hours of receiving your order.

Shipping Costs

We know, you’d LOVE to get free shipping on every order. If Amazon does it, why can’t everyone?

Well, the reality is that shipping isn’t as cheap as it used to be. Nor are the shipping materials. And remember, you have to pay Amazon for Prime every year to be able to get that free shipping.

We make it a bit easier - just spend $75 (7 or so bottles of polish) and shipping is on us. Woo hoo!

Otherwise, we charge a flat $6.50 fee for all orders under $75.

Holiday Surcharges

USPS adds something called a holiday surcharge from October to January every year. This can range from $.50 to $1 per package. Unfortunately, we have no choice but to increase our shipping rates during the holidays to cover this additional expense.

Shipping Methods

All orders are sent via USPS Ground Advantage. We've found that to be the best method for the price to most locations in the US (Alaska and Hawaii will be a bit slower, sorry!)

That means you should get your order 2-6 business days after we put it on the truck.

Why Not UPS?

UPS is great, but they also slap on a $2 surcharge for most rural locations. That ends up making it significantly more expensive than USPS. In addition, they often hand off the package to USPS for the last mile, which voids the $100 insurance that comes with it, meaning we are out the cost of the polishes if USPS loses it :(

Expedited/International Shipping

Unfortunately, shipping nail polish internationally or via air is 100% prohibited (per the USPS). Yes, we know other companies do it, but we really don't want to get our shipping account banned as that would put a serious kink in our business model. :)

There are ways to import our polish into other countries (like Canada) and have it distributed from a warehouse there. We'll definitely explore that in the future, but for now, we can only ship via ground to US addresses. Sorry!

Sustainable Shipping Materials

We try our best to use the most sustainable materials possible for our packaging. Our mailers are made from recycled white kraft and cornstarch bubbles, printed on with water-based inks. They are certified to fully biodegrade in just 180 days in your home composting bin.

Please compost the mailer if you are able!

If you are ordering more than 9 polishes, your order will come in a good old-fashioned corrugated cardboard box. Please recycle that as well. :)

We are still working on sourcing an eco-friendly material to use in place of the standard nail polish bubble bags. We only seal the ones that contain thinner/oil, so please re-use them!

Lost Packages

USPS is dealing with some major staffing problems and occasionally a package will disappear (usually in Nashua, New Hampshire). We monitor all of our outgoing packages and proactively reach out to USPS if we see one stuck somewhere.

If your package is not moving, and we haven't reached out to you already, please drop us a line and we'll fix it. You do not need to file a claim yourself, we'll handle that for you!  We generally re-ship after 10 business days have passed, as that is the soonest we can file a claim with USPS.

Stolen/Missing Packages Post-Delivery

After a package has been marked as delivered by USPS, we can no longer file a claim on it as it is no longer covered by insurance. That means we cannot replace packages that are lost or stolen post-delivery. Please contact your local post office if a package shows as delivered but isn't there. If you suspect it was stolen, contact your local police department.

Returns/Breakage

Unfortunately, as an indie beauty company, we cannot accept returns as we can not resell used polish (even if you didn't open it). The shipping costs back and forth also make it cost-prohibitive for both parties. There are some exceptions though!

• If the product is damaged in any way (exploded during shipping, broken bottle, etc.)
• If a glow in the dark doesn't glow, thermals don't change color, etc.
• If there are any problems with the brush or polish itself.

If that happened to you (so very sorry!), just contact us, and we’ll get back to you within 1 business day with the next steps.

Please let us know within 48 hours of receipt if you received a broken/damaged item.