Shipping & Returns

Shipping Schedule

Due to the large volume of orders we receive daily, we batch process them and ship 1-2 times per week.  Don't worry, your order will ship no more than 7 days after we receive it!

Shipping Costs

We know, you’d LOVE to get free shipping on every order. If Amazon does it, why can’t everyone?

Well, the reality is that shipping isn’t as cheap as it used to be. USPS has been regularly increasing their rates.  Shipping materials are also increasing in cost. And remember, you have to pay Amazon for Prime every year to be able to get that free shipping.

We make it a bit easier - just spend $75 (7 or so bottles of polish) and shipping is on us. Woo hoo!

Otherwise, we charge a flat fee for all orders under $75. Usually $7.50, but that can increase during the circumstances listed below.

Holiday + Fuel Surcharges

USPS adds a holiday surcharge from October to January every year. This can range from $.50 to $1 per package.

During global incidents that cause fuel prices to spike, they can add on a fuel surchage of anywhere from 2-10%.

Unfortunately, we have no choice but to increase our shipping rates when they add these surcharges.

Shipping Methods

All orders are sent via USPS Ground Advantage. We've found that to be the best method for the price to most locations in the US (Alaska and Hawaii will be a bit slower, sorry!)

That means you should get your order within 10 business days after we put it on the truck.

Note that USPS can be slow at times, so occasionally your package will take longer. 

Why Not UPS?

UPS is great, but they also slap on a $2 surcharge for most rural locations. That ends up making it significantly more expensive than USPS. In addition, they often hand off the package to USPS for the last mile, which voids the $100 insurance that comes with it, meaning we are out the cost of the polishes if USPS loses it :(

Alaska/Hawaii/US Territories/Military Addresses

While USPS ground DOES deliver to these locations, it can often take a few weeks.  We are happy to ship, just be aware of that potential delay before you order.

Expedited/International Shipping

Unfortunately, shipping nail polish internationally or via air is 100% prohibited (per the USPS). Yes, we know other companies do it, but we really don't want to get our shipping account banned as that would put a serious kink in our business model. :)

There are ways to import our polish into other countries (like Canada) and have it distributed from a warehouse there. We'll definitely explore that in the future, but for now, we can only ship via ground to US addresses. Sorry!

There are freight forwarders who will handle international shipping for you, but we don't have a particular one we can recommend.

Lost Packages

Occasionally a package will disappear (usually after Nashua, New Hampshire). We monitor all of our outgoing packages and proactively reach out to USPS if we see one stuck somewhere.

We always file a claim as soon as the claim window opens (10-15 days after it is shipped), and we will re-ship as soon as the claim is approved.

Why not as soon as we see it is lost?  Becuase the package almost always shows up after we file a claim. As much as we love you, we can't afford to send you double what you ordered :)

Note that USPS often doesn't update tracking between our hub and your hub, so even if it hasn't been scanned in days it is likely still on the way.

If your package is not moving and we haven't reached out to you already, please drop us a line.

Stolen/Missing Packages Post-Delivery

After a package has been marked as delivered by USPS, we can no longer file a claim on it as it is no longer covered by insurance. That means we cannot replace packages that are lost or stolen post-delivery. Please contact your local post office if a package shows as delivered but isn't there. If you suspect it was stolen, contact your local police department.

Returns

Unfortunately, as an indie beauty company, we cannot accept returns as we can not resell used polish (even if you didn't open it). The shipping costs back and forth also make it cost-prohibitive for both parties.

There are some exceptions though!

• If a glow in the dark doesn't glow, thermals don't change color, etc.
• If there are any problems with the brush or polish itself.

If that happened to you (so very sorry!), just contact us within 15 days of receipt, and we’ll get back to you within 1 business day with the next steps.

Breakage/Damage

We have been very lucky over the years, as only a few orders have arrived broken. But if you open your box and find a glass and polish stew, you will need to file a claim with USPS directly.

Why can't we do it for you?  Because in almost every case, the local post office will need to see the proof, and we can't have you sending a lake of polish back to us :)

So be sure to save the evidence, including the box, as they will want to see it.